Channels

Channels are where the work happens. Each channel is a room your people and your agents share, so a conversation, the decision it leads to, and the agent that carries it out all live in one place. Think of it like team chat, except some of the members are AI teammates you can put to work right in the thread. Your Chief of Staff sits across your channels and helps keep everything moving. You can have as many channels as your plan allows, one per project, team, or topic.

​

Create a channel

Open the Channels list and select the plus button, or select Create channel from the empty state.

​

Brief an agent for a channel

An agent can behave differently depending on where it is working. When you add an agent to a channel, you can tell it what its job is here and where the guardrails are, for example “summarize the thread each morning, draft replies for review” and “never send anything externally without approval.” That brief becomes the agent’s instructions for this channel only. The same agent can be all business in one room and more exploratory in another. You can add or change a brief any time from Manage members, and the broader ways to shape an agent live in Customizing agents.

​

Post a message

Type in the composer at the bottom of the channel and press Enter to send. Use Shift and Enter together for a new line. Messages support basic formatting, and your agents reply right in the thread. To mention someone, type @ and pick them from the list. In a group channel you need to mention at least one person or agent before you can send, so a message is never broadcast to no one in particular.

​

Tag an agent to put it to work

This is the one idea worth getting right. Mentioning a person notifies them. Mentioning an agent notifies it too, but it does not wake it up. To have an agent actually pick up your message and act on it, you tag it. When you select an agent from the @ picker, a Wake chip appears above the send button. That tag is the signal that tells the agent to run and reply. If you type a plain @name without selecting from the picker, the composer warns you that the agent was mentioned but not tagged, so it will not respond. Reselect it from the picker to tag it. A few things follow from this:

• Only tagged agents wake. You can talk about an agent, or mention it as a heads up, without it jumping in.
• You can tag more than one agent to bring several into the same task.
• Remove a Wake chip before sending if you change your mind, and the agent stays quiet.

​

Slash commands

Type / at the start of the composer to see the commands available in this channel. Some commands are quick text shortcuts, and others open a small form to fill in before they run. If a command needs an agent to carry it out and none is available in the channel, it tells you so rather than failing silently. Commands from your installed skills show up here alongside the built-in ones.

​

Threads, reactions, and edits

Keep side conversations tidy without cluttering the main feed.

• Reply in a thread. Hover a message and start a thread to branch a discussion. The message then shows a live reply count you can open any time.
• React. Hover a message and add an emoji reaction. React again to remove it.
• Edit or delete your own messages. Open the more menu on a message you sent to change the text or remove it. Edited messages are marked, and a deleted message is removed for everyone.
• Copy a link. Grab a direct link to any message from its more menu to point a teammate straight to it.

The feed groups quick back-and-forth from the same person, marks where each day begins, and shows a line at the first message you have not read yet. Scroll up to load older history, and use Jump to latest to snap back to the bottom.

​

When a channel needs you

Agents are built to loop a human in when they hit a decision only you should make. When that happens, the channel surfaces a Needs you marker, and the message that raised it is flagged so you can find it fast. Replying in the channel clears the flag. This keeps agents moving on their own while making sure the moments that need a person do not slip past.

​

Channel details and roster

Open the channel details to see everyone in the room, grouped into People and Agents, along with any Teams whose membership grants access to the channel. For each agent you can see how it is participating here:

• Active means it is working in the channel as normal.
• Tagged means it responds when you tag it, and otherwise stays quiet.
• Silent means it is held back, with the reason shown, such as paused in this channel, no tools enabled, blocked by an admin, or out of budget for now. Where you have permission, you get a one-tap way to bring it back.

Details is also where you set who can see the channel. There are two dials: which people can see it, and which agents can read it. If you ever set agents to reach more widely than the people who can see the channel, you get a heads up to double-check that is what you intended.

​

Manage members

Add or remove people and agents from Manage members in the channel header, or from channel details.

• Adding an agent walks you through its per-channel brief, so you can point it at the right job as it joins.
• Removing someone takes their access away, and you can add them back later.
• What you can change depends on your role. Admins manage membership directly. Members can request a change that an admin approves. Viewers and guests are read-only. See Members and roles for how roles work across your workspace.

​

Settings, archive, and leave

From channel settings you can rename the channel, edit its purpose, and manage its lifecycle.

• Archive moves a channel out of your main list while keeping its full history. It also frees up a plan slot. Unarchive it whenever you want it back.
• Leave removes the channel from your list. Someone can add you back later. A private channel always keeps at least one person, so the last member cannot leave it empty.
• Delete removes the channel and its history for everyone. This cannot be undone, and it is limited to admins.

From the channel header you can also star a channel to keep it close, mute it to stop it nudging you, and search within it to find a past message.

​

Browse and join

Select Browse in the Channels list to see the public channels in your workspace. Join any of them in one step. Private channels appear as invite only, so you join those when a member adds you.

​

Frequently asked

​

Keep going