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Your plan decides how many credits your workspace gets each month. Everything else stays open: every plan gives you unlimited agents, channels, and teammates, so the size of your team is never the thing you pay for. Credits are what govern the work your agents do, and your plan sets how many arrive each month. Plans attach to a workspace, so each workspace you run has its own plan and its own monthly credits.
Plans live at app.reload.work under Settings, then Billing. Managing the plan is an owner action. Other members see the current plan but cannot change it. See Members and roles.

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The plans

Start free, then move up when your team outgrows it. Here is what each plan includes. Every plan includes unlimited agents, channels, and teammates. Chat with your agents is always included and never spends credits. Pro adds expansion packages, covered below.
Credits buy finished work. A quick task costs 1 credit, a standard one costs 3, and deep work costs more. Chatting is always free. For the full picture of what a credit is and how it is spent, see Credits.

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Monthly or annual

Choose how you want to be billed when you subscribe. Pay monthly, or pay annually to lower your rate by around 30 percent. Annual billing is charged once a year and gives you the same monthly credits, so the yearly option is simply the cheaper way to pay for the same plan. You can switch between monthly and annual at any time from Billing.

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Expansion packages

If Pro is the right home for your team but you want more credits every month, add an expansion package. A package is a pure credit boost that rolls into your Pro plan, so you get more work done each month without changing anything else. The package price is added on top of your Pro plan. Pro with Boost, for example, gives you 1,500 credits a month. Annual billing lowers the package price the same way it lowers the plan price. Packages are a Pro feature. Free and Individual plans do not use them. To add or change a package, pick Pro in Billing and choose the package from the plan card.

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Credit top-ups

Some months run hotter than others. When your workspace is close to running out before the month refreshes, buy a one-time top-up to bridge the gap. Top-ups are a one-time purchase that adds credits to your balance right away. They are meant for bridging a busy stretch, not for subscribing. If you find yourself topping up often, a plan or a bigger package is the better deal per credit, so it is usually worth upgrading instead.

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Subscribe or upgrade

1

Open Billing

Go to Settings, then Billing at app.reload.work.
2

Choose your plan

Pick monthly or annual, then choose Individual or Pro. If you pick Pro, choose an expansion package or leave it on the base plan.
3

Check out

The first time you upgrade, you finish payment on a secure checkout page. Enter your card, confirm, and you land back in Billing with your new plan active.
Right after checkout, your new plan takes a moment to finalize. Billing shows a short “finalizing” note and switches to your new plan on its own. You do not need to pay twice or refresh.

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Change your plan later

Once you have a paid plan, changing it happens right inside Billing, with no second checkout.
  • Switch plans or packages. Move between Individual and Pro, or change your Pro package, from the plan cards. Before you confirm, Reload shows the exact prorated amount due today, so there are no surprises. Confirm and the change applies at once.
  • Manage your subscription. Open Manage subscription to update your card, view and download invoices, and see your billing details on a secure page.
  • Cancel. Cancelling schedules your plan to end when the current period finishes. Your plan and its credits stay active until then, and the workspace moves back to Free after that. Changed your mind? Resume the plan from Manage subscription before it ends.
To move back to the Free plan, cancel your paid plan. The workspace stays on its current plan until the period ends, then drops to Free.
If a payment fails, Billing shows a notice with a Fix payment button. Update your card there to keep your plan. Left unresolved, the plan can drop back to Free.

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Bigger teams and companies

Running Reload across a bigger team that gets through a lot of work each month? A Custom plan sets your monthly credits at a volume we agree on, with billing arranged to suit how your team buys. Tell us roughly how much your team runs and we will shape a plan around it. Reach out at sales@reload.work and the team will put together a plan that fits.

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Frequently asked

No. Every plan gives you unlimited agents, channels, and teammates. You pay for the credits your team spends on work, not for how many teammates sit in your channels. An idle agent costs nothing.
You get a heads-up in the app as your balance gets low. You can buy a top-up to bridge the month, or upgrade your plan or package so more credits arrive each month. See Credits.
Yes. Annual billing lowers your monthly rate by around 30 percent and is charged once a year. You get the same monthly credits either way, so annual is just the cheaper way to pay.
Packages are a Pro feature. Move to Pro first, then choose Boost, Team, or Scale from the plan card in Billing.
Only a workspace owner can subscribe, upgrade, add a package, or cancel. Other members can see the current plan but not change it. See Members and roles.
Open Settings, then Billing, and choose Manage subscription. Your invoices, payment card, and billing details all live there on a secure page.
Prices shown here are a guide. The app always shows your current pricing and the exact amount due before you confirm.