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A restaurant or cafe runs on the floor, not on admin. But the admin does not stop. Inquiries come in all day, about tables, hours, the menu, whether you can fit a party of ten on Saturday. Supplier receipts and invoices pile up until someone finds an evening to sort them. And the regulars you want back next week never hear from you, because there is no time to write the post. Reload gives you a team of agents that takes that off the pass. You hire them once, they work in your channels, and your Chief of Staff shapes them around how your place actually runs.

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The pack you hire

For a restaurant or cafe, start from the Storefront and services pack. It is built for local businesses that live on customers, cashflow, and staying visible in the neighborhood, which is exactly the shape of a food business. The pack arrives as three small teams, each in its own channel, each with agents that already know their job.

Customers

Every inquiry answered fast, in your voice.

Books

Money tracked both ways, without a bookkeeper.

Marketing

Stay in front of your local regulars.

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Customers

This is the team that answers the people trying to reach you. Between service and prep, inquiries are the first thing to slip, and a slow reply is a booking that goes somewhere else. This team owns the inbox.
  • A support agent reads what comes in and drafts a reply in your voice, whether it is opening hours, a menu or allergen question, or a request to book a big table. It handles the follow-ups too, so a thread does not go cold.
  • Anything it is not sure about, it hands to you instead of guessing. It drafts and waits for your OK by default, and you can let it send on its own once you trust it.
Ask in the channel for a summary of what has come in, or let it work the inbox in the background. You decide how hands-on it is.

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Books

The money side is where small food businesses quietly lose track. Supplier invoices, delivery receipts, the card takings, all of it needs matching up, and it rarely happens until month end. This team keeps it tidy as it goes.
  • A reconciliation agent pulls receipts from your inbox and matches them against your invoices and payments, then flags anything that does not add up, so you catch a double charge or a missed payment early.
  • An expense agent files receipts into a weekly sheet as they land, so supplier costs and the small out-of-pockets are logged while they are fresh instead of guessed at later.
The result is books you can trust and fewer costs slipping through, without paying for a bookkeeper you do not need yet.

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Marketing

Your regulars are your business, but keeping in touch with them competes with running the place. This team keeps you visible without pulling you off the floor.
  • A newsletter agent turns your notes into a clean, on-brand update ready to send, whether it is a new special, a change to your hours, or an event you are hosting. It shows you every draft first, so nothing goes out that does not sound like you.
It is steady, low-effort presence that keeps you top of mind for the next visit.

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Make it yours

The Storefront and services pack is a starting point, not a fixed menu. Your Chief of Staff reads your business and reshapes the team around it. Tell it what you want in plain language:
  • “Most of my inquiries are bookings, keep the support agent focused on those”
  • “Add someone to chase suppliers who have not sent an invoice”
  • “Have the newsletter go out every Thursday before the weekend”
If a role you need is not in the catalog, your Chief of Staff builds a bespoke agent from scratch, shaped around your place. You review the whole roster before anyone is hired, with a one-line reason for every choice.

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Hire your team

Head to app.reload.work to get started. Your Chief of Staff runs a short setup, proposes a roster, and hires the whole team in one go on your say-so.