Law firms

Running a small firm means running a business on the side of practicing law. Consultations to schedule, matters to prep for, notes to write up after every call. Invoices to raise and payments to chase. And somewhere in there, new client work to bring in while you are already booked solid on the current caseload. Reload gives you a team of agents that takes the business off your desk. You hire them once, they work in your channels, and your Chief of Staff shapes them around how your practice actually runs.

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The pack you hire

For a firm like yours, start from the Consultant pack. It is built for client-and-billables work, which is the shape of a legal practice: your time is the product, every client touchpoint matters, and getting paid cleanly is not optional. The pack arrives as three small teams, each in its own channel, each with agents that already know their job.

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Clients

This is the team that makes sure no client interaction slips. Between billable hours, prep and follow-up are the first things to get dropped. This team owns them.

• A scheduling agent preps and books every client meeting, so you walk into each consultation and matter review ready, with the context in front of you.
• A recap agent turns your calls into clean write-ups and a clear list of next steps, so what was agreed is captured and nothing gets lost between the meeting and the file.

Ask in the channel for a summary of where a matter stands, or have the recap land automatically after each call. You decide how hands-on it is.

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Finance

Getting paid is where a lot of small firms quietly lose money. Bills go out late, payments go untracked, and case expenses never make it onto the invoice. This team keeps the money side tidy.

• A ledger agent reconciles your invoices against what has actually been paid, so you can see at a glance who still owes you and act on it.
• An expense agent captures costs as they happen, so filing fees, disbursements, and the small out-of-pockets get logged while they are fresh instead of guessed at later.

The result is books you can trust and fewer billable costs falling through the cracks.

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Growth

You need new matters coming in, but chasing them competes with the work you are already doing. This team keeps the pipeline moving without pulling you off cases.

• A lead agent enriches and qualifies new inquiries, so the people worth a call rise to the top and you are not spending intake time on prospects who will not convert.
• A newsletter agent keeps you in front of past clients and referral sources, so your firm stays top of mind for the next matter and the next referral.

It is steady, low-effort presence, running in the background while you deliver.

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Make it yours

The Consultant pack is a starting point, not a fixed menu. Your Chief of Staff reads your practice and reshapes the team around it. Tell it what you want in plain language:

• “Drop the newsletter, most of my work comes from referrals”
• “Add someone to handle new-client intake questions”
• “Have the recap agent flag any deadline it hears mentioned on a call”

If a role you need is not in the catalog, your Chief of Staff builds a bespoke agent from scratch, shaped around your firm. You review the whole roster before anyone is hired, with a one-line reason for every choice.

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Hire your team

Head to app.reload.work to get started. Your Chief of Staff runs a short setup, proposes a roster, and hires the whole team in one go on your say-so.

• New to how this works? Read Hiring your team.
• Want to know what the work costs? See How credits work.