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Your agents are only as sharp as what they know. Knowledge sources give them a second brain: connect the outside apps your work already lives in, like your team chat, your inbox, your docs, or your CRM, and their content becomes searchable and recallable right alongside your team’s shared memory. Once a source is connected, Reload reads and indexes what you point it at. From then on, when an agent needs context to answer a question or do a piece of work, it can pull from that source and cite where the answer came from.
You connect and manage knowledge sources at app.reload.work. Connecting a source builds on an account you have already linked, so it pairs with Connect your tools.

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What you can connect

You can index content from apps across the kinds of work most teams run on. These are ready to connect today:

Slack

Conversation history and threads from the channels you choose.

Notion

Pages and databases from your Notion workspace.

Gmail

Email threads, so agents recall the context in your inbox.

GitHub

Issues and repositories your team works in.

HubSpot

Contacts and deals, so agents know your customers.

Jira

Issues and projects from your Jira boards.

Zendesk

Support tickets and their history.
More sources are being added across docs and files, communications, project management, CRM and sales, and data. If you do not see the one you want yet, it is likely on the way.

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Connect a source

1

Open Knowledge sources

Go to Knowledge sources in your workspace and choose to connect a source. Pick the app you want to bring in.
2

Link the account

Sign in to the app and authorize read access. If you already linked it under Connect your tools, Reload uses that connection. Authorizing only lets Reload read the content you choose next.
3

Choose what to index

Point the source at the part you actually want indexed, like a specific Slack channel, a Gmail label, or a Notion database. Bring in what agents should recall, and leave out the rest.
4

Set who can see it

Decide whether everyone in the workspace can use this knowledge, or just you. See who can see it below.
5

Start indexing

Reload begins reading and indexing in the background. You can keep working while it runs, and the source shows its progress as it goes.
Give each source a clear name when you connect it. A workspace with a few sources connected is easier to manage when each one says what it is, like “Support tickets” or “Company wiki”.

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Who can see it

Every source has a visibility setting that controls who can see and recall its content:
  • Everyone in the workspace. Anyone on your team, and the agents they work with, can draw on this knowledge. This is the default and suits shared references like a company wiki or a support inbox.
  • Only you. The source stays private to you. Nobody else in the workspace sees it, and it only surfaces in your own conversations.
You can change a source’s visibility any time from its settings. Private sources never appear to other members, so a personal inbox stays personal even in a shared workspace.

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How your agents use it

Connected knowledge feeds straight into recall. When an agent works on something, it searches your indexed sources alongside your team’s memory and uses what it finds to stay grounded. When an agent uses a piece of knowledge, it cites the source, so you can see the name it came from, where inside the source it lives, and how recent it is. A citation links back to the original, so you can always trace an answer to where it came from rather than taking it on faith.

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Keep sources fresh

Reload keeps your sources up to date on its own. It re-checks each connected source on a schedule and pulls in what is new or changed, so your agents recall the current state of things, not a stale snapshot. Each source shows an honest status at a glance:
  • Up to date. The last sync finished and the source is current.
  • Syncing. Reload is reading and indexing right now.
  • Paused. You have stopped syncing this source for now.
  • Sync failed. The last attempt could not finish. Reload retries automatically, and the source tells you if you need to step in, such as reconnecting an account whose access expired.
From a source’s settings you can also:
  • Sync now. Ask Reload to refresh a source right away instead of waiting for the next scheduled pass.
  • Pause and resume. Stop indexing a source without disconnecting it, then turn it back on later.
  • Disconnect. Remove the source when you no longer need it.

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What Reload reads

Indexing only reads. Connecting a source lets Reload read the content you point it at so agents can recall from it, and it never changes, posts, edits, or deletes anything in the connected app. You choose what to bring in when you connect, and you can pause or disconnect a source at any time.
Connecting, changing, and disconnecting knowledge sources is an owner or admin action, because it decides which outside content your whole workspace can read. Members can still use the sources that have been shared with them. See Members and roles.

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Frequently asked

A connected tool lets an agent take an action in an app for you, like sending an email or creating a ticket. A knowledge source reads content out of an app and indexes it so agents can recall from it. The two often use the same linked account, and you can do both. See Connect your tools.
Memory is the shared knowledge your team builds up as it works. A knowledge source brings in content that already exists in an outside app. Both feed the same recall, so agents draw on your memory and your connected sources together. See Memory.
No. Indexing is read-only. Reload reads the content you choose so agents can recall it, and never posts, edits, or removes anything in the source.
Yes. Set its visibility to only you. It stays out of everyone else’s view and only surfaces in your own conversations.
Pause it to stop syncing while keeping it connected, or disconnect it to remove it entirely. Both are done from the source’s settings.
The source shows a clear status and Reload retries on its own. If the cause is something you need to fix, such as an account whose access has expired, reconnect it to resume indexing.

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What’s next

Memory

See how shared knowledge and connected sources come together in recall.

Connect your tools

Link the accounts your sources and your agents build on.

Working with agents

Watch agents put your knowledge to work in a channel.

Members and roles

See who can connect and manage sources for the workspace.