Fitness studios

Running a fitness studio means the admin never stops. Enquiries about class times, trials, and memberships land all day while you are coaching a session or setting up the room. Payments come in on their own rhythm, direct debits and class packs and drop-ins, and reconciling them against your costs slips until month-end becomes a scramble. And the emails that keep members engaged and classes full only go out when you find a spare hour, which between sessions you rarely do. Reload gives you a small team of agents that handles the running of the studio while you handle the training. You hire them once, they work in your channels, and your Chief of Staff shapes them around how your studio actually operates.

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The pack you hire

For a studio like yours, start from the Storefront and services pack. It is built for businesses that run on a steady flow of customers, clean books, and staying visible locally, which is exactly the shape of a gym or studio. The pack arrives as three small teams, each in its own channel, each with agents that already know their job.

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Customers

Someone asking about a trial class or a membership expects a quick reply, and a slow answer sends them to the studio down the road. This team owns the front door so no message sits ignored.

• A support agent reads incoming questions as they land, works out what each one is really about, and drafts a reply grounded in your own answers and past enquiries, so the response sounds like your studio and stays consistent on timetables, pricing, and how trials work.
• It follows up too, so a prospect who asked about a class but never booked, or a lapsed member who went quiet, gets a nudge instead of quietly dropping off.
• It knows its limits. When something needs your judgment, like an injury question or a refund, it hands you the full thread instead of guessing.

Sending on its own stays off until you turn it on, so early on you review every reply before it goes out.

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Books

Studios quietly leak money on the finance side. Membership dues and class-pack sales come in on their own timeline, and rent, equipment, insurance, and instructor pay go out constantly. This team keeps it all straight.

• A reconciliation agent matches your invoices against what has actually been paid, so you can see at a glance which memberships are settled and which are overdue, and it flags anything that does not line up, like a charge with no matching payment. It never moves money or edits a record to make the numbers look clean. It just surfaces what needs your eye while the problem is still small.
• An expense agent combs your inbox for receipts as they arrive and files each one into a weekly sheet, matched against your payments. Your running costs are logged while they are fresh instead of guessed at come tax time, and when it cannot tell what a charge was for, it flags it rather than picking a category.

The result is books you can trust without putting a bookkeeper on the payroll.

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Marketing

You know that a steady stream of updates keeps members engaged and classes full, but it is the first thing to slide when you are teaching back-to-back. This team keeps you present without adding another chore to your week.

• A newsletter agent turns your new classes, schedule changes, challenges, and studio news into a polished, on-brand update written in your voice. You get something that is most of the way there, so your part is editing and approving, not staring at a blank page.
• Every draft comes to you before anything reaches a member, and it flags anything it is unsure about rather than promising a class or a price it cannot stand behind.

It is steady, low-effort presence that runs in the background and keeps members booking and prospects walking in.

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Make it yours

The Storefront and services pack is a starting point, not a fixed menu. Your Chief of Staff reads your studio and reshapes the team around what you actually offer and who you train. Tell it what you want in plain language:

• “Drop the newsletter for now, I just need enquiries covered”
• “Add someone to chase members whose payment failed”
• “Have the support agent flag anyone asking about the beginner classes”

It reworks the roster in place until it looks right, then hires the whole thing in one go. If a role you need is not in the catalog, your Chief of Staff builds a bespoke agent from scratch, shaped around your studio. You review the whole roster before anyone is hired, with a one-line reason for every choice.

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What it costs

You pay for the work your team actually does, measured in credits, not for how many agents sit in your channels. An agent waiting for the next enquiry is not spending anything. See How credits work for the details.

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Hire your team

Head to app.reload.work to get started. Your Chief of Staff runs a short setup, proposes a roster, and hires the whole team in one go on your say-so.

• New to how this works? Read Hiring your team.
• Want to know what the work costs? See How credits work.